Growth is hampered if your patients return the products they have purchased or are unhappy with the results of treatments. Identifying the amount of refunds generated by your clinic and the reasons for them is important to counter future refunds. Are they linked to a particular product, or are patients unhappy with the work of a particular practitioner?
How it’s Calculated:
The total number, and total amount of refunds issued during the selected period.
Useful for:
- Identifying areas for improvement – for instance, product suppliers or practitioner training
- Identifying negative trends – are refunds linked to troublesome patients?
Further Insight:
- Medical Records – Make sure all of your consultations have a complete set of medical records, to help reduce the need for making refunds and to protect your clinic in the case of a legal claim.
Questions to ask yourself: