Patients who fail to book follow on appointments may never be seen again, losing you the revenue of not just that next appointment but the lifetime value potential of the customer. Increase your chances of seeing that patient again by booking their next appointment while they are in the clinic with you – by confirming a future date they are more likely to return.
How it’s Calculated:
A Re-Booked appointment is considered any future appointment that is created within one hour of the end of a Patient’s current appointment.
Useful for:
- Identifying the Number of Appointments booked at time of current appointment
- Monitoring your receptionists ability to retain customers – ask when you would like a future appointment, not if.
Further Insight:
- Treatment Plans – Inform and educate your patients on the requirement to see out the full course of treatments and encourage their return.
- Number of Paying Appointments – Monitor the effect of re-booking appointments has on revenue generating appointments. Once the consultation phase is over, the number of appointments where treatments are administered should increase.
Questions to ask yourself: