Should you need to stop reminder messages from being sent (for example during a global pandemic) there are two methods that can be followed:
- Remove existing Appointment Reminders
This method is suitable for clinics with only a few reminder intervals.
- On the Control Centre, navigate to the Settings -> Messaging page.
- Select the ‘Appointment Reminders’ page
- Under ‘Appointment Reminder Intervals:’ will be displayed a list of the existing message intervals
- Delete all existing intervals
- Click ‘Save’
To reinstate the sending of reminder messages, add new or recreate the original appointment reminder intervals.
- Remove Twilio Link
This method breaks the link with Twilio (the messaging service) and is better suited to those clinic with a large number of existing appointment intervals where deleting them would prove time consuming.
- On the Control Centre, navigate to the Settings -> Messaging page.
- Select the ‘Twilio’ page
- The page displays three fields relating to your Twilio account
- Alter anyone of the three fields – we suggest you simply add your name (as shown above) to the beginning of one of the fields as this will make reverting changes at a later date much easier.
- Click ‘Save’
To reinstate the sending of messages, return the Twilio credentials to their original form.
Please note: Reminder messages may continue to be sent for a short period (<24hrs) after these changes have been made.