There are a number of potential reasons :
- Check credentials – do you have the correct username & password? Requesting a password reset from the log in page to be sure
- Do you have a licence? Check the licence page on the Control Centre and make sure you have at least one licence on your account
- Are you logging in with a Practitioner Role? Other roles can access but are limited
- Are you sure you’ve downloaded the Practitioner App? It’s possible you’ve downloaded the Patient app by mistake. Depending on your settings, it’s possible that the iphone only app is visible and can be installed on an ipad