Are there a number of patients that never turn up? This can be a significant cause of lost revenue if not managed, and it starts by identifying repeat offenders.
How it’s Calculated:
Total number of Appointments that are assigned a status of “Did not Attend”. [Check with DEV]
Useful for:
- Identifying Patients that miss appointments – if the number is high, you may need to introduce a cancellation fee to deter patients from ignoring appointments.
Further Insight:
- Average Revenue per Appointment – will give you the average loss to your clinic for every appointment that a patient does not show up for.
- Patient Application – Make sure your patients are informed about their treatments and the times of their appointments to reduce the chances of them not turning up.
- Confirm Appointments – Get into the habit of confirming appointments by contacting the patients twenty four hours before their appointments to reduce the numbers of no shows.
Questions to ask yourself: